AI in the hospitality industry refers to the use of machine learning, natural language processing, and automated decision-making to improve guest services and hotel operations. Unlike basic automation, AI learns from data patterns to adapt its actions, acting like an exceptionally attentive concierge that remembers every guest preference.

AI is not directly replacing the PABX (Private Automatic Branch Exchange) hardware itself, but it is rapidly replacing the traditional functions and legacy workflows associated with it.