DOES HOTELS STILL NEED A TELEPHONE IN THE GUEST-ROOM

DOES HOTELS STILL NEED A TELEPHONE IN THE GUEST-ROOM

Yes, guestroom phones are still needed in hotels for safety, ease of use (especially for older guests/emergencies), and reliable service requests (room service, wake-up calls), though their form is evolving into more integrated, IP-based, or smart devices to complement mobile tech, meeting needs for guests who prefer simple, direct communication or lack mobile service. 

Why They're Still Relevant

• Safety & Emergency: Phones offer a reliable, location-specific emergency line, crucial for guests without international roaming or those unfamiliar with hotel apps, and are often legally required.

• Ease & Accessibility: Simple, one-button access for services like wake-up calls, housekeeping, or concierge is easier for many travelers (especially older demographics) than navigating apps or finding staff.

• Direct Service: They provide an immediate, reliable way for guests to order room service or request amenities without downloading apps or searching for numbers.

• Universal Access: They serve guests who don't have smartphones, international data, or prefer traditional communication methods. 

The Future of Hotel Phones

• Technology Evolution: Expect a shift from analog to IP-based phones that look like modern devices but offer enhanced features and integrate with hotel systems.

• Hybrid Solution: Hotels are integrating these with AI, smart speakers, and QR codes for service requests, blending traditional voice with digital convenience.

• Focus on Integration: The goal is a seamless experience, using the phone as a central hub for various guest services, not just external calls. 

In Short: While mobile devices handle many tasks, the guestroom phone persists as a critical, trusted tool for core hotel services and safety, ensuring all guests feel secure and connected.